Union Bank

Online Banking

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General FAQs


  1. What is the bank’s routing number?

    The bank’s routing number is: 011601100

  2. How do I notify the bank of a change in my address and/or name?

    To change your address and/or name simply complete and sign a Change of Address/Name Form and return it to the bank—we’ll take care of the rest. You can also stop by your local branch for a form.

  3. How do I report a lost/stolen debit card? What if the bank is closed?

    If your debit card is lost/stolen or if you notice fraudulent transactions, please immediately contact Union Bank at 800.753.4343 or our 24-hour fraud watch service at 800.264.5578.

  4. How do I track recent activity on my account?

    Access your accounts via mobile banking, online banking, or via telephone banking1. at 800.583.2869. During business hours, you can visit us at any of our convenient branches, or call our main number, at 802.888.6600 or toll free 800.753.4343 to speak with someone who can put you through to your local branch.

  5. How do I sign up for Online Banking?

    Click here for an Online Banking application. You can drop it by your local branch, or mail it to:
    Union Bank, Attn. Electronic Services
    PO Box 667
    Morrisville, VT 05561

  6. How do I sign up for Bill Pay?

    Go to the Online Banking section and complete the Bill Pay form. Be sure to have your checking account number handy, as you will need to enter the number exactly as it appears on your statement.

  7. What are eStatements and how do I sign up for them?

    An eStatement is an electronic version of your paper statement. eStatements are convenient and help save paper, as you’ll receive an email notifying you that your statement is available online, rather than a paper statement in the mail each month. eStatements allow you to view up to 24 months’ worth of statements online2. Sign up for eStatements via the Online Banking tab.

  8. How do I set up direct deposit?

    Your employer will help you set up direct deposit. Ask your payroll administrator for the necessary paperwork required to initiate receipt of your paycheck by direct deposit. You generally need to supply a voided check for the receiving account.

  9. How many branches/ATMs do you have, and where are they located?

    We have 17 branches and 25 ATMs located throughout Northern Vermont and Northwestern New Hampshire. We also have two loan processing centers in South Burlington and Newport, Vermont. Visit our locations page for addresses, phone numbers, hours and more.

  10. Which branches have Saturday hours?

  11. What is overdraft protection and how do I get it?

    Personal Overdraft Protection (POP) is a line of credit that protects you from the fees associated if your Union Bank checking account falls below zero. Download a POP Loan Application, or pick one up at any of our branches.

  12. What is the VIP option and is it available for my account?

    Our optional VIP (Value Integrated Package) is a great add-on to any UB Checking, UB 55 or NOW checking account. For just $4 per month, you can supercharge your account’s features with additional benefits, including overdraft protection, money orders, ScoreCard Rewards bonus points, and more.

  13. How do I order/reorder checks?

    You can reorder checks directly from the Harland website, or at your local branch.

  14. What is check safekeeping?

    Check safekeeping is a service offered by banks to store the checks you write from your account as images, usually on microfilm, rather than mailing the physical checks back to you with your monthly statements. This saves the bank — and ultimately the consumer — the cost of returning checks in the mail. A detailed accounting of your checks appears on your statement. You may also request images of your checks (usually 4 checks to a page) to be mailed back with your statement, or access check images within Online Banking.

  15. What is Union Bank's stock symbol?

    Union Bankshares is the holding company for Union Bank and is traded under UNB on NASDAQ. Click here to learn more about Union Bankshares.

  16. What is your funds availability policy?

    Please remember that deposited checks are your responsibility. If the check you deposit is returned “unpaid” for any reason, the amount of the check will be deducted from your account balance, even if we have made the funds available to you.