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The Green Mountains

Online & Mobile Banking Upgrade Details & Timeline

On March 13, 2018, Union Bank is upgrading our online and mobile banking platform. We feel quality matters when it comes to technology and we are taking the steps to provide you with a brand new digital banking experience that comes with improved functionality and enhanced features designed to improve your banking experience with us.

As we prepare to introduce our new digital banking platform, there are some things you can do right now to ensure you experience a smooth transition.

Verify and update your latest contact information as soon as possible

Best way to verify and update your contact information

What to Expect During the Conversion                                                                                          

Take These Steps to Ensure a Smooth Start in our New Digital Banking System

  1. First, make sure that we have your most recent contact information — especially your email address and phone numbers. This information is crucial for us to deliver the one-time-passcode needed to access the new system the first time or in the future when using an unfamiliar device or browser.
  2. To log into the new system for the first time, you will use your current User ID and the secure numeric passcode that we send you. You’ll then be asked to establish a password for the new system.
  3. If you currently use auto-fill in your web browser to input your user name when signing-in to our existing online banking system, please make note of it to use when signing into the new system for the first time.
  4. Once logged into the new system, be sure to: – Verify all your accounts appear correctly in your accounts summary page. – Confirm all your recurring transfers and Bill Pay information
  5. The new Online Banking experience offers many innovative features. It will require the latest version of your preferred web browser to function at its best.
    See Browser, Supported Devices and OS Requirements
  6. Be sure to download our new mobile and tablet app on March 13th to enjoy the new features.
  7. Again, to make your initial access as smooth as possible, please ensure that we have your current phone numbers and email address

Important Instructions for Intuit® Quicken®Quickbooks® Users:

As part of this upgrade, you will need to perform an update in your Quicken application. Intuit offers conversion guides to provide an easy transition for users when our new online banking platform goes live. There are extra steps that need to be taken.
Conversion Guides

We are excited to offer these enhancements to provide you with a new seamless digital banking experience.

Go to Key Features for more detail about our new Online and Mobile Banking enhanced tools and features

We’re Here To Help

If you have any questions about preparing for the upgrade, please refer to our detailed user guides, contact our Customer Care Team, or stop by your nearest Union Bank branch location and talk to one of our staff.   User Guides (link to User Guides from M&CO)

To further assist customers during the transition, we are providing an additional layer of customer support beyond our normal Customer Care Team hours. Additional support begins March 13 and ends March 24:

Contact Us: 888.879.0008

Thanks again for choosing Union Bank! We hope you’ll enjoy the great features and benefits of our new digital banking system!